Santander Consumer Bank S.A. belongs to the one of the largest financial groups in the world and for the second year in a row they received in Poland the ‘Customer-Friendly Company’ emblem. To increase the level of customer satisfaction, the Bank decided to update their website.
Tasks and goals
The main task was to improve the intuitiveness and to greatly simplify the maintenance service. Graphic design was provided by the client, however, our role was to a implement wide range of functionalities to the service. Clients appreciate the ease of use within the intuitive 'map’ of bank branches and locations. We also implemented SOLR - full text search which suggests the most commonly searched phrases, similar to the one wrote by internet user. A huge emphasis was put on responsiveness, and the service seamlessly adjusts to mobile device resolutions.
The panel also contains mechanisms which support versioning, editing templates of the service and user rights management within the file repository.
"We decided to use the Edito CMS system as it is an efficient and intuitive tool which allows for expansion to the Internet service. In addition, this platform optimises work, increases efficiency and minimises the costs of future updatse." - concludes Michał Kunysz, Internet Marketing Manager at Santander Consumer Bank S.A.
Main advantages for Client
- easier access to products and information
- service responsiveness, increasing the number of potential clients
- significant simplification and streamlining of service management