Electronic document workflow system for ING Real Estate

ING Real Estate Development is a leading European developer focusing on public buildings and is a member of the ING Group, a global financial institution offering banking, investment, insurance and retirement services. The ING Group employs 95,000 people in more than 40 countries and serves more than 67 million customers.

Tasks and objectives

The main objective of the system was to improve document workflow and to facilitate access to documents. An important aspect was also to provide tools which would increase internal control over the timeliness of handling matters.

The app has implemented the following solutions:

  • incoming documents
  • internal documents
  • outbound documents
  • employees
  • case handling
  • register of contracts
  • record of invoices
  • command system
  • knowledge base
  • leave application
  • notifications
Main advantages for the Customer
  • raising the level of document security
  • increasing the productivity and efficiency of employees
  • systematisation of administrative and business processes
  • better reporting on the activity of employees
  • improving the flow of information
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